Privacy Policy

Last updated: March 2026

Overview

switch.monster is a call tracking and routing platform. This policy describes how we collect, use, and protect data when you use our service.

Data We Collect

  • Account information: Email, name, and authentication credentials when you create an account.
  • Call metadata: Caller numbers, forwarding destinations, call duration, timestamps, and routing outcomes.
  • Call recordings: Audio recordings when you enable call recording for your tracking numbers.
  • Voicemail: Voicemail audio and transcriptions when callers leave messages.
  • Usage data: How you interact with the platform, feature usage, and configuration changes.

How We Handle Call Data

  • Sensitive call-log metadata (caller numbers, forwarding destinations, source labels) is encrypted at rest.
  • Phone numbers are masked by default in standard UI views and API responses.
  • Raw phone numbers are only accessible through explicit privileged flows for authorized operations like editing.
  • Call recordings are stored in Twilio infrastructure and accessed through authenticated proxy endpoints.
  • During the current production stabilisation phase, some live hot-path routing fields may also be retained in plaintext alongside encrypted values so call delivery and debugging remain reliable.

Call Recording Disclosure

If you enable call recording, you are responsible for complying with all applicable laws regarding call recording consent and disclosure. This includes informing callers that calls may be recorded and obtaining any required consent. switch.monster provides tools like recording consent messages, but compliance with local, state, and federal laws is your responsibility.

Data Retention

Call logs and metadata are retained while your account is active. Call recordings are stored according to your account settings. You can request deletion of your data by contacting support.

Third-Party Services

switch.monster uses Twilio for voice infrastructure. Call audio passes through and is stored in Twilio systems. Please review Twilio's privacy policy for information about their data handling practices.

Your Rights

You may request access to, correction of, or deletion of your personal data. You may also request export of your data. Contact support to exercise these rights.

Contact

For privacy-related questions, contact us at privacy@switch.monster.